Release Notes

We've just released a set of updates for the user accounts, adding a Wallet to each user account that can be topped up by the user or staff and use to purchase anything at your club.

Here’s what you need to know:

📍 Where to find user wallets
Users will now see their Wallet balance, along with a “Top Up” button from the payment method section in their profile. Staff can find them in the same location.

🎁 A User Wallet is a place where Gift Voucher funds are redeemed and stored. When users redeem say a $50 gift card, this $50 will be held in their wallet.

✅ Once a User has a Wallet Balance, they can use it to pay for anything through the app or web portal during checkout. This includes everything from memberships, to credit packs, to products, see how in this guide.

🔄 Recurring membership payments will automatically take the funds first from the User Wallet first if available, and from the default payment method if not. This allows users to top up their wallet balance to effectively pre-pay future membership costs if desired.

📅 Coming Soon: This update lays the ground work for our automated referral rewards program. A system which will allow clubs to specific referral bonus using a unique referral code that will issue rewards via the balance.

📘 Want to learn more?
You can find detailed instructions on User Wallets in our Knowledge Base.

We are very excited to see how you use the new User Wallets feature! 💪

Kind Regards,
Gymflow Team

We’ve lost count of how many times this feature has been requested — and we’re thrilled to announce that it’s finally live!!

We’ve prepared detailed how-to guides, but here’s a quick summary of what’s new:

• Your customers can now purchase gift vouchers just like they purchase memberships, credit packs, or products.

• It’s possible to choose a preset amount (e.g., £25, £50, £100) or specify a custom monetary value.

• Once someone buys a gift voucher, they’ll receive an email with a unique code that they can forward to the recipient, along with a redemption link.

• The recipient simply needs to click the redemption link, register or sign in and the voucher balance will then be added to their Gymflow wallet and can be used to purchase any membership, credit pack, or product.

We anticipate this feature will be a fantastic way to acquire new customers and boost sales during peak gifting seasons🎄

There might be less sunshine in the autumn, but definitely not fewer updates in Gymflow! Check out what’s new — from improved automations to sleek email templates.

🧾 View Invoices From Anywhere

Faster workflow and less clutter! You no longer need to download a PDF just to check an invoice's details. Quickly view invoices by clicking the invoice number anywhere you see it.

❌ Block Time Across Multiple Resources

We've made facility management easier when running events or maintenance. Go to Calendar > Add > Block time > For facilities and select as many resources/facilities as you need. All will be blocked simultaneously. You can now block time directly from the Staff App as well.

🧪 HTML Email Templates (Experimental Feature)

We’ve released an experimental feature that we would love for you to help us test to see if it adds value. This update has the potential to speed up email template creation and increase the quality of these templates. You now have the option to use HTML email templates for your automated & templated messages. This allows for professionally designed, aesthetically pleasing, and branded emails.

🗓️ Improved Date Picker

Access key time periods instantly! Now, you can pull data for the last 7 days, 4 weeks, and more with just a single click, saving you time scrolling and manually setting dates.

⚙️New Membership Status Trigger in Zapier

If you’re using Zapier for automations, you can now replace multiple triggers with just one. This makes it easier r to sync members and their membership statuses with your favorite marketing or CRM tools.

Kind regards,

The Gymflow team

Every club is unique, and now you have the freedom to make your Members App reflect that! With our new drag-and-drop widgets, you can fully customise the Homepage to match your club’s needs and create the experience you want your members to have the moment they open the app.

Key updates:

🧩 Fully Customizable Homepage
You decide what your members will (and won’t) see. Arrange widgets in any order to design a Homepage that perfectly fits your club’s identity and priorities.

🏋️ Real-Time Club Capacity Meter
Empower your members to choose their preferred workout times. The new Club Capacity widget provides a real-time visualization of how busy your facility is, helping members select quieter slots for a more comfortable experience.

🗓️ Default Class View Option
You can now set the default class view on the Homepage. This is especially useful for clubs in pre-sales that don’t have any classes scheduled until a specific date, or for clubs that dont have classes every day. Instead of the Calendar view—where members need to select a date to see available classes—you can set the List View as the default option. This way, customers will immediately see upcoming classes without the extra step of selecting a date.

🎯 Add Your Own Call to Action
Whether your club relies on membership purchases or credit pack top-ups (or both), you can now place a compelling prompt at the top of the screen to guide members toward their next purchase.

✅ Member Self Check-In
Don’t use access control but still want to track visits and attendance automatically? Enable the Member Self Check-In button so members can check themselves in when they arrive. Here’s how it works.

🏅 Attendance Counters
Keep your members motivated! Show the number of attended classes, appointments, or gym visits right on the Homepage so they can easily track their progress.

We're on a mission to make the Members App the best in the industry — and we're thrilled to announce the next big step on this journey: the updated Profile Page!

🖌️ Modern Look & Feel: The Profile Page has been completely refreshed with a modern, sleek design that's easier to navigate and beautiful to look at. We're sure your members will love the new experience!

📅 Updated Class & Appointment Booking pages: We’ve refreshed the design and functionality for the members upcoming bookings to make it easier for them to view and manage their bookings.

🏆 Member Stats: Your customers might be busy adults with careers and mortgages, but when it comes to high active they are, we know they’re as excited as kids! Now they can track their progress right in the app — whether number of gym visits or number of bookings.

These badges are dynamic, meaning if you dont offer classes/appointments etc then they wont be shown automatically.

👤 Clarity on Membership: No more digging for details. We've made it simple to view important information about membership terms, contracts, and the next scheduled billing date, all in one easy-to-find place, with highlight important actions. More transparency = Less Questions and more reliable payment collection.

✅ More Self Service: If your club allows self-service changes, your members can now manage upgrades/downgrades and handle cancellations in just a few taps. It’s membership management made simple and fast.

🪙 Updated credits page: We’ve rolled out the updated credits pack page to the profile page so members can much better track their credit usages and history.

We hope you’re as excited about this page’s new look as we are!

Kind regards,

Anna

We've just released a set of updates for the Members App focused on improving user access through our Kisi integration.

Here’s what’s been improved:

📍 Guided First-Time Setup: If a customer is setting up their access for the first time, they’ll now be prompted directly from the Home page. This way, there’s almost no chance members will miss where they need to provide the right permissions to get access to the gym:

📅 Guided Access for Bookings: If a member has a booking that includes access, the Home page will now clearly show the exact time window during which they can access the space. This removes any confusion about when they can enter the facility for their scheduled session.

⭐ Simplified "Favorite Doors" Setup: The app now automatically prompts members to pin their most-used doors to home screen during the initial setup process. This makes it easier for them to quickly access the right doors and improves their overall experience from day one.

💡 Smarter Troubleshooting Alerts: We've replaced generic error messages with specific, actionable alerts. For example, members will now see clear notifications like "Location Permission Not Set to 'Always'" if their app permissions are incorrect. This allows them to self-diagnose and fix common issues, significantly reducing unnecessary support inquiries to your team.

If you aren't already using our Kisi integration for access management but are interested in doing so, we'd love to help you get started.

This integration simplifies your operations and provides a more seamless experience for your members. Just reply to this message, and we'll guide you through the setup process.

Kind regards,

Anna

We've overhauled the user registration and purchase process to help you get more sales! This new two-step approach simplifies the start of a user's journey, so they can get to the checkout faster, while still allowing you to capture all the information you need.

🚀 Simplified User Registration

Previously, you had to ask for all user details up front. We've now streamlined this process so that new users only need to enter their full name, email, and a password to create an account.

This change reduces friction and gets potential customers to the checkout screen faster, which means more sales for your club.

📝 Streamlined User Onboarding

We know you still need key information from your members, and our new onboarding process makes it easy to get it. Now, you can collect the rest of the information you need in bite-sized pieces after the initial registration.

Your members will see a banner at the top of their screen or be prompted to complete their onboarding when they go to book a class or access the club. This new, segmented flow makes for a much smoother and more enjoyable user experience.

Bonus → 📸 Profile Picture

We've also added Profile Picture as an option to your onboarding flow. An easy and fun way to bring member profiles to life, and to help staff recognize members as they walk in.

📖 How to set up User Onboarding

All of your existing form field settings have been transferred to required onboarding fields automatically but to change them, follow a few easy steps in our User Onboarding article

We hope these improvements make it easier for you to grow your business successfully!

Kind regards,

Those of you who’ve been following our Roadmap will know that the most requested feature was the Late Payment Fee. We’re thrilled to announce that it’s finally here! 🎉

This feature is designed to help gyms reduce overdue memberships by encouraging members to keep their payment methods funded on the billing date.

Why we built this

Through our research and data analysis, we've found that the most common reason payments fail is insufficient funds. While this can happen accidentally, we know that some members intentionally ensure their accounts don't have enough money to avoid a payment.

The Late Payment Fee feature acts as a powerful deterrent. By setting a small penalty for late payments, you give your members a strong incentive to pay on time. This encourages them to ensure their payment methods are up-to-date and have sufficient funds before the billing date.

Built-in flexibility

We also understand the importance of fairness. That’s why we’ve included a configurable grace period. This gives members a short window to resolve their payment before the Late Payment Fee is applied, balancing accountability with flexibility.

By implementing this feature, you'll likely see a significant decrease in overdue memberships, making it easier for you to manage your billing and finances.

To get started and learn how to best implement this feature, check out our detailed guide.

As always, if you have any questions or need support, we’re here to help!

Kind regards,