August 18th, 2026
Increase sales of higher-priced packages with payment plans for credit packs. Rather than paying for a pack in one go, you can now optionally offer a payment plan. The customer receives all of their credits immediately and pays the balance automatically over a schedule you set.
💰 Why you'll want to use them
Increase your average sale: price is usually what stops a member buying your largest pack. Spread it over a few payments and they buy the bigger one.
You control the pricing: the plan total can be higher or lower than the upfront price, so you can add a premium for the convenience or discount it to reward the commitment.
No extra fees: Gymflow charges nothing to use payment plans, just your usual Stripe processing costs on each payment.
No extra admin: the whole schedule is created at the point of sale, payments collect themselves, and failed payments retry automatically just like membership billing.
🔁 Collection is handled for you
The full schedule is created at the point of sale. Every upcoming payment is generated up front, so you and the member can both see exactly what's due and when.
Each payment collects itself on its due date from the member's saved card or direct debit.
Failed payments retry automatically, exactly like membership billing.
If a payment goes past due, the pack is marked overdue and the member's remaining credits are blocked until it's settled. It reactivates on its own once nothing is outstanding.
Taking a plan in cash? Staff can do that, but with no card to charge, each payment is flagged past due on its date for you to collect manually.
💳 How to get started with credit pack payment plans
Switch the Payment Plan on for any credit pack, and the plan appears as an option alongside your normal upfront price everywhere the pack is sold: the members app, member web checkout, staff portal and staff app. Read the full guide here.
A more flexible way for members to buy your best packages. We'd love to hear how it lands.
Kind regards,
The Gymflow Team
August 14th, 2026
You can now order a physical card terminal through Gymflow, fully linked to your club. Your member taps, the invoice is marked paid, and the sale lands in your reports automatically. No double entry, and nothing to reconcile at the end of the day.
📦 A terminal built for your front desk
The terminal is a Stripe Reader S700, a proper countertop card machine that connects over your club WiFi.
Contactless payments: members can tap their credit or debit card, or pay with Apple Pay or Google Pay straight from their phone or watch.
Chip and PIN: for cards that need it, insert and enter a PIN as normal.
Lower processing fees: Stripe charges slightly less for in-person terminal payments than for online payments, so every tap at the desk costs you a little less to process.
Ordered through us: We order the hardware, register it to your club and post it out. When it arrives, connect it to your WiFi and it is ready to take payments.
More than one desk? No problem: register multiple readers to a club and choose which one each sale goes to.
🔗 Linked directly to your checkout
When you check out a sale in the Shop, a Terminal option appears alongside your existing Online and In Person payment options.
No double entry: the sale, invoice and payment are all handled in Gymflow the moment the card is tapped.
Works across sale types: credit packs, products and pre-paid memberships.
Wallet credit comes off first: if a member has a balance, the terminal collects whatever is left to pay.
Recurring memberships aren't included yet: a card tapped on a reader can't be saved for future billing, so those still need a stored card or direct debit.
🧾 Collect past-due invoices at the counter
Settle balances on the spot: send a past-due invoice straight to a terminal. This is also how you retry a tap that didn't go through.
📊 It lands properly in your reporting
Identified in revenue reports: terminal payments are marked in the revenue report list and CSV export, with their own payment method filter.
On the invoice too: terminal payments show with their own icon on the invoice details, for staff and members alike.
Want a terminal for your club? We're rolling terminals out as a pilot, available in the US, UK and Australia. You can view pricing and order your terminal here.
A card terminal and your gym software, finally on the same page. We'd love to hear how it works for you.
Kind regards,
The Gymflow Team
July 27th, 2026
Membership terms are no longer just a file you upload and hope members read. We've rebuilt them from the ground up so you can write terms directly in Gymflow, capture a proper acceptance at checkout, and keep a clean signed record for every member — across every portal and app.
⚙️ Zero-Friction, Automated Creation
Membership terms are now automatically generated based on your membership's specific configuration.
Built from your settings: The system pulls data directly from your membership setup —including the price, billing intervals, joining fees, contract length, and late fees.
No more PDFs: You can now write and format terms directly in the portal using a rich text editor, meaning no more wrestling with external PDF files for every membership
✅ A proper View & Accept Flow
To win a dispute, payment processors like Stripe primarily want to see that you did a good job of showing the customer exactly what they were buying and what the terms were.
Surfaced at checkout: Instead of a "hidden" link that takes customers out of the purchase journey, terms are now surfaced directly in the checkout flow.
"Agree and Sign": We have replaced the simple tick-box with a clear "Agree and Sign" button to create a proper legal capture of the customer's acceptance.
🛡️ Evidence for Payment Disputes
By providing this level of transparency and proof, we estimate that you will win your payment disputes 90% of the time.
Downloadable signed records: If a payment is ever disputed, you can instantly download a signed copy of the terms — complete with acceptance details — to provide to Stripe.
Digital Audit Trail: We capture exactly which version of the terms the member agreed to at the time of purchase.
Email confirmation: A copy of the signed terms is automatically emailed to the customer upon purchase, and we maintain a record of that email as additional evidence of clear communication
🧹 Simpler Credit Packs
Our research 100,000+ transactions showed that 99.9% of disputes were related to recurring memberships rather than one-off credit packs.
Removed friction: To keep the purchase flow as fast as possible for one-off payments, we have removed the separate terms requirement for credit packs.
General rules: If you have specific rules for credit packs (such as booking policies), we recommend including these in your general Club Waiver & Terms.
💡 Action Required: Rebuild Your Existing Terms Your existing membership terms have been migrated automatically. However, because many clubs previously used a general waiver instead of specific terms, we strongly recommend visiting your memberships and clicking the "Reset to Default" button. This will instantly rebuild your terms using our researched template based on your current membership settings.
Together these changes make membership terms easier to manage, more professional for your members, and far simpler to rely on if a dispute ever comes up. We'd love to hear what you think.
Kind regards,
The Gymflow Team
July 9th, 2026
We've given the checkout summary a thorough polish across every portal and app. Prices, discounts, and billing information are now easier to read and understand at a glance — so your members know exactly what they're paying, and when. These changes apply everywhere you take payment: the Staff Portal, Customer Portal, Staff App, and Member App.
🧩 A clearer breakdown of what's included
Membership checkouts now itemise the important parts of the purchase on their own lines, so nothing is buried.
Joining fees split out: the joining fee always appears as its own line rather than being rolled into the total.
Upfront add-ons listed separately: any upfront add-ons are shown individually, with tax handled correctly.
📅 Better billing & pro-rata clarity
Recurring membership checkouts now make it obvious what's being paid now and what happens next.
Clear next payment info: members can see their next billing date and amount before they commit.
Pro-rata made simple: when a membership is pro-rated, a new alert shows the exact period being paid for, so there are no surprises.
💷 Tax-inclusive pricing, done right
If you display prices including tax, your checkout now stays consistent from start to finish — no more switching between inc and ex tax mid-flow.
Everything shows inc tax: item prices, before-and-after discount prices, and subtotals all reflect your tax display setting.
No confusing tax line: when prices already include tax, we no longer add a separate tax line item to the summary.
Promo codes match: discounts from promo codes are shown inclusive of tax too, so the maths always adds up.
These updates roll out automatically across all checkouts — there's nothing you need to switch on.
Small changes, but they add up to a checkout that's easier to trust and understand. We'd love to hear what you think.
Kind regards,
The Gymflow Team
June 25th, 2026
Your club waiver is no longer just a file you upload and forget. We've rebuilt waivers from the ground up so you can write them directly in Gymflow, personalise them automatically, and keep a clean signed record for every member — across every portal and app.
✍️ Build waivers with rich text
Create and edit your club waiver right inside the Staff Portal using a proper rich text editor — no more uploading PDFs or wrestling with formatting in another tool.
Write and format in place: headings, lists, bold, and links all render cleanly for members.
Smart placeholders: drop in details like member name and club name, and Gymflow fills them in automatically for each person.
Waiver Templates: We’ve pre-paid some templates for you based on different activity types and jurisdiction’s to help fast track you to a better waiver.
You existing waiver files have already been converted to Rich Text and are ready to use. We recommend checking them for formatting issues.
🖊️ A built-in signature & acceptance block
Every waiver now automatically includes a signature and acceptance block at the bottom, so members clearly view, agree and sign:
Agree & sign everywhere: works across the Member Portal, Member App, and during onboarding and sign-up.
Easy to read and fast to accept: a handy "scroll down" action jumps members to the bottom if needed a
📄 Easier Download of signed waivers as evidence
Need a record for your files? Staff can download a PDF copy of any signed waiver — complete with the signature block — to keep as evidence whenever it's needed.
View signed waivers anywhere: available in the Staff Portal, Staff App, Member Portal, and Member App.
Always know what was signed: each acceptance is tied to the exact version of the waiver the member agreed to.
This update makes waivers easier to manage, more professional for your members, and far simpler to keep on record. We'd love to hear what you think.
Kind regards,
The Gymflow Team
June 21st, 2026
June brings a packed set of updates across memberships, bookings, access control, and integrations. Here's everything that's new in Gymflow so far this month.
💳 Joining Fees
Setting up joining fees is now much simpler. Previously, you had to create a separate product called "Joining Fee" and manually add it to the joining fee section on each membership. That extra step is gone.
Every membership plan now has a built-in Joining Fee section — just open the membership, configure the fee directly, and you're done. No products to create, no extra steps.
Customise Fee Name: If you refer to joining fee as something different e.g Admin Fee, you can easily change the fee name.
Adjust joining fee rates anytime: Easily turn joining fees off/on and edit the price at anytime without needing to modify the membership or create a different plan.
All your existing joining fees, admin fees etc have been migrated over to use this new field so you can immediately start taking advantage of this setting.
📅 Improved Door Access For Bookings
You now have more control over when members can access your space for class and appointment bookings
Set when booking access is granted relative to a booking start time — giving you precise control when the user can enter.
To adjust your settings just head to Settings > Facilities and click edit to change within your facilties settings.
📋 Copy Shifts
Setting up staff availability is now faster than ever. Copy an existing availability shift rather than building it from scratch — a real time-saver when setting up recurring or similar schedules across your team.
🔍 Payment Method Filters
Finding transactions is now faster and more focused. Filter transactions by payment method — quickly segment by card, cash, direct debit, or any other payment type used at your club.
Just click the Filter button when viewing any revenue report list and apply the payment methods you want to see.
🔑 Kisi — Delete Inactive Users
Control subscription costs with Kisi by removing inactive users. For those on standard plans, inactive members could push your subscription into higher tiers. You can now Delete inactive users from the Kisi dashboard to save funds without breaking the sync with Gymflow if the member was to re-join.
⚡ Zapier Updates
Two meaningful improvements to your Zapier workflows this month.
Subscription History Zap — New Data Fields Available on the Subscription History trigger, giving you richer automation options for member lifecycle events.
Pause and Resume dates
Contact End Dates
Expiry Dates are now all available
New Zap — Transaction Data — Pass payment and refunds data from Gymflow to any third party tool using this zap.
As always, if you have any questions about these updates, don't hesitate to reach out to our support team.
Kind regards,
The Gymflow Team
June 16th, 2026
Say hello to the Members Inbox, a brand-new way for your team to message users directly from Gymflow, with delivery straight to their phone via push notification and a dedicated inbox inside the member app and web portal. No more switching to email, SMS, or a third-party tools for quick, in-product communication.
This feature update allows you to:
Send individual push notifications
Send bulk push notifications
Notifications include deep links so when they are tapped they guide the user straight to the inbox to see the full message.
If a member doesn’t have push notifications enabled they will still always get the message delivered their their inbox which is accessable from the members app or members web portal. Making inbox messages one of the most reliable ways to get your message across!
This feature is currently in public beta testing, push notifications are only available on the Gymflow Members mobile app and will be coming to branded apps very soon.
Please note to receive push notifications you app users need to allow them. We have been requesting these permissions in app for the last week but it will take time for existing users.
You see how to start sending message now in our guide.
This is just the start —replies, automated system messages (like booking confirmations), and a single combined view of all comms are all on the roadmap. For now, give the inbox a spin and let your members know there's a new way to hear from you.
If you have any questions, don't hesitate to reach out!
Kind regards,
The Gymflow Team
June 8th, 2026
One of the most common admin requests just got a self-service option. Members can now pause and resume their own subscriptions directly from their profile — within the rules you set per membership. Less admin overhead for your team, more flexibility for your members.
⚙️ Set the rules per membership
You're in control of who can pause, for how long, and how often. On each membership plan you can now configure:
Self-service pausing on/off — toggle it per plan, so it only applies where you want it to.
Minimum & maximum pause duration — set the shortest and longest single pause a member can request (in days, weeks, or months).
Rolling 12-month allowance — cap the total paused time a member can take across any rolling 12-month period.
⏸️ Members can pause from their profile
On plans where self-service pausing is enabled, members will see new options on the subscription card in the customer portal and the Members App:
Pause — pick a start date and an end date within the min/max bounds. The membership auto-resumes when the pause ends.
Resume early — end an active pause at any time.
Cancel a scheduled pause — back out of a pause that hasn't started yet.
Extend an active pause — push the end date further if they still have allowance remaining.
📊 Transparent allowance tracking
Members always know where they stand. The subscription card shows their remaining pause allowance for the current rolling 12-month window. If they've used it all up, the pause option is disabled with a clear explanation of when allowance becomes available again — no need to contact the club.
👀 Staff still see (and control) everything
When you view or manage a member's pauses from the staff portal or Staff App, you'll now see the plan's self-service rules and the member's current usage against them at a glance. Staff actions remain completely unrestricted — you can still pause or resume any member regardless of allowance.
Migrating from the old pause settings? Existing memberships have been pre-populated with sensible defaults, so nothing breaks. Just visit each plan's settings page when you're ready to fine-tune the new self-service rules.
We expect this to be a big time-saver for studios with members who travel, take seasonal breaks, or just need a bit of breathing room. Let us know how it lands.
Kind regards,
The Gymflow Team
May 21st, 2026
Product sales have officially arrived on your Gymflow website! Previously, your Product sales were limited to the staff portal and the members app. With this update, we’ve brought everything into alignment. Now, your leads and members can enjoy the exact same seamless shopping experience on the web as they do in the app, sitting right alongside your Memberships, Credit Packs, and Gift Vouchers.
✨ Built for Conversions & Easy Admin
No Login Walls: Anyone can browse your catalogue and build a cart as a guest. The sign-in step only appears at checkout, and their cart carries over automatically.
Smart Member Pricing: The moment a member signs in during checkout, any special member discounts you've set up are applied instantly.
Zero Extra Admin: Purchases flow directly into the same invoices, payment methods, tax settings, and sales reports you already use.
🛒 How to Get Started
Setting up your online shop only takes a few minutes:
Go to Settings > Website and switch on the Products toggle under your Page Menu settings to add the shop to your navigation.
Go to Settings > Products and ensure the specific items you want to sell online have the "On Web" toggle turned on.
Grab your Products Link or Embed Code to share it on your main website or social media!
🔮 What’s Next?
Direct Product Links: Just like you can currently share direct purchase links for specific Memberships or Credit Packs, we will soon be adding individual product purchase links so you can link customers directly to a specific item.
Order Fulfillment: We are also hard at work on a dedicated workflow to mark online orders as collected or shipped.
Expect both of these updates to go live before the end of June!
Have a play, share the link with your members, and as always — if anything looks off, drop us a message.
Kind regards,
The Gymflow Team
April 29th, 2026
Following on from full member and lead management, we've now brought the entire Sell experience to the Gymflow Staff App. Your team can now sell memberships, credit packs, products and gift vouchers directly from their phone from anywhere!
If you're not already using the staff app, you can download for iOS or Android and sign in with your existing email and password.
🛒 Sell From Any User Or Lead Profile
A new Sell Item action is now available on every user and lead profile. Tap it, pick what you're selling, and you're straight into checkout — no need to switch back to the portal.
Sell from a user profile — opens the shop flow with the user's context already loaded
Sell from a lead profile — automatically converts the lead to a user behind the scenes, then opens the same shop flow. No extra steps for staff, no half-finished records
Item type picker — choose between Memberships, Credit Packs, Products or Gift Vouchers from a single shop screen
💳 Browse & Sell Every Item Type
Every sellable item from the staff portal is now available in the app, with the same browsing experience your team is used to.
Memberships — browse Recurring, Pre-Paid and Trial memberships using filter tabs, with search to quickly find the right plan
Credit Packs — browse all available packs with name and price at a glance
Products — browse your full product catalogue
Gift Vouchers — set a custom voucher amount with full currency formatting and validation
🧾 Full Checkout In Your Pocket
The checkout screen brings the complete portal experience to mobile, with no compromises on what staff can do.
All payment methods supported — charge a saved card on file, mark as paid in person (cash or terminal), or pay using the member's wallet balance
Promo codes — apply a promo code at checkout and see the discount reflected immediately in the order summary
Wallet balance — apply available wallet credit toward the total, with the remaining amount due clearly displayed
Order summary — service name, subtotal, tax and amount due always visible so staff and members are clear on what's being charged
Membership start dates — pick a custom start date for new memberships at the point of sale
✏️ Override Prices At Checkout
Staff can adjust the price of an item directly at checkout — perfect for negotiations, special deals, or one-off corrections.
Editable price field on the checkout screen
Original price stays visible for reference so there's a clear audit of the change
Works alongside promo codes and wallet balance — the override sets the base price, discounts apply on top
Available across item types, including appointment checkouts
This update closes the last major gap between the staff portal and the staff app. Whether your team is at the front desk, on the gym floor, or running a class, they can now manage members, take bookings, and process sales — all from their phone.
If you have any questions, don't hesitate to reach out!
Kind regards,
The Gymflow Team