Allow Self Service Membership Pauses (With Limits)
Allow staff to enable self service pauses/resume in the customer portal and members mobile app.
Also allow staff to set a limit of days/weeks/months that a member is allowed to pause their memberships within a period e.g per 12 months.
Show the staff how much of the limit has been used so they are aware if pausing themselves.
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Comments15
Lee Bear
Apr 9
Hi Isaac, please can we be added?
Isaac Buchanan
Apr 10
Sure thing Lee, Anna has enabled for you!
Gymflow Support
Aug 12, 2025
•Merged request
•7 votes
Add Rule to allow clubs to control if a member can pause/resume in the members app
Give clubs the power to decide if they allow members to pause/resume in the member’s app. (Currently they can resume only in app).
Isaac Buchanan
Apr 9
•Merged request
•13 votes
Pause Membership Improvements
To simply the pause membership feature we plan to make the following improvements:
Rather than calculating complicated pro-rated amounts every time a membership is paused/resumed we will change this so when a membership is paused we will just push the next billing date out by the equal period of time, this will bring several benefits that we can then quickly implement:
Pauses can be flexible for any period, rather than fixed periods
We can enabled extensions to existing paused memberships easier
It would support and make it easier to build Pause Limits feature
It would enable ability to pause pre-paid memberships (by pushing expiration dates instead)
Isaac Buchanan
Apr 9
Hi All,
We’re currently beta testing part of this feature with several clubs. We’ve added the following improvements to the exist pause functionality as part of this beta test:
Pause for any length
Edit existing pauses
Pause pre-paid memberships
Capture reason for pause
Contract periods are extended when paused
Improved & simplified billing logic for pauses
We’re currently adding the pause limits/rules and once complete we will be in position to open up to all clubs and you will be able to fully automated your pause/resumes.
But if any club wants these current upgrades added to their club in the meantime just comment back on this post.
Kind regards,
David Lyon
Apr 9
Hi Isaac, Please can we be added to the Beta! Looking forward to this!
Isaac Buchanan
Apr 10
Hey @David Lyon thats been switched on, just wait a few minutes and refresh and you will see the updated pause UI, all feedback welcomed
Birgit Junni-Rietkerk
Apr 12
We would like to try out this feature, please!
Isaac Buchanan
May 29
Hi All,
We now have the beta version of Pause Rules available for you!
This will allow you to do the following:
- Set an allowance for how many days/weeks/months a user can pause in any rolling 12 month period
- Allow you to turn on the ability for a membership to be pause by the member in the app
- Allow you to set the min/max the pause period can be for that.
In short, we are ready for fully self service membership pause/resume on the members app/members portal! 🎉🎉
If you would like this feature activated for your club to try it while it’s in beta please let me know!
@Lee Bear , @David .. , @Danny Rietkerk i’ve activated this for your clubs already as you indicated you are keen to use it. To start using it:
Set your allowance for pauses under Settings > Club Settings (currently default 1 month)
To enable self service pauses go to Settings > Membership and enable it per plan
Any questions please reach out!