Automations Builder
An automation builder that allows staff to create automation actions based of triggers in Gymflows.
This would primarily extend to automating emails and SMS to manage lead, member and customer journeys as well as automating repetitive tasks.
This would enable custom journeys and notifications to be sent e.g
Send an SMS on a members birthday
Send a purchase link when a membership expires
Potential Triggers
User visits (less than X in X period)
Credit Pack Expiring (X time before expiry)
First Class Booking (X time after class start date)
Subscription Status Change
Lead Status Change
Membership Purchased
Credit Pack Purchased
No Class Bookings
Member’s birthday
Filters (to filter out when to take action):
Credit Pack Name
Membership Name
Membership Status
Lead Status
Potential Actions:
Send Email
Send SMS
Send Push Notification
Create Task
Add Note
Top up user wallet (e.g automatically top up a user’s wallet when it’s their birthday)
Log in to comment and vote
Comments20
Steve Harrison
Mar 31, 2025
Yes!!
Josh Waters
Oct 13, 2025
The automations feature currently available is great.. however, it would be even better if we could create our own. For example: attendance drop off messages, member milestones (e.g 100th visit), win-back messaging for ex-members, offer codes for leads who haven’t joined after ‘X’ days, birthday messages for members, links to feedback surveys after the first month, first-week check-ins, etc etc
John Appel
Oct 23, 2023
Yes please !!!!
cary sochin
Nov 27, 2023
a must have in order to ensure proper member cultivation!!
Instructor TBA
Feb 5, 2025
Love this!
Alexa Hunn-Phillips
May 5, 2025
This would great!! Any news on this?
Isaac Buchanan
May 6, 2025
Hi Alexa, it’s a big feature big so currently still in planning and wont have more updates until it’s officially been scheduled to start. It’s a minimum 3 month build time.
We are slowing working on other features that would be required to support this feature in the background e.g push notifications, SMS and when we have added them all we will progress with this.
Lizzie Arnold
Jun 4, 2025
Love this!
Instructor TBA
Jul 27, 2025
I don’t know which scenarios you’re planning to add, but these 2 would be valuable to us:
- When someone hasn’t been coming for an X amount of time (where you can configure X) send a message and a discount code.
- X amount of time before someone’s credit pack is about to expire, send them a reminder.
- X amount of time after a users’ first attendance
Isaac Buchanan
Jul 31, 2025
Thanks @Danny Rietkerk great suggestions, I’ve added them to the body of the post!
Peyton Pocock
Nov 28, 2025
We’d be keen to automate credit pack deductions in certain scenarios, specifically we’d like to allow users to check in without a membership but with a credit pack. For us it would be great to have the ability to:
Trigger when a user checks in
Segment / filter automations based on the user’s membership (or lack of)
Programmatically change the number of credits in someone’s account
Thank you!
Lizzie Arnold
May 6
member retention strategies are essential - this one would be well up there as GF does lack retention capabilities atm