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Restrict or Guide Contract Cancellations to Align with Contract Periods

Feature RequestUser Management

At the moment, staff members are able to cancel 12-month contracts at any time. It would be great if the system could be set up so that cancellations can only occur in line with the contract period or at least suggest the appropriate cancellation date based on the contract terms.

Additionally, it would be useful if managers had the ability to override this restriction (e.g. via a code or special permission) to allow early cancellation in rare or exceptional circumstances.

This would help ensure consistency, reduce errors, and maintain alignment with the agreed contract timelines while still allowing flexibility when needed.

Posted by Josh Waters ·
Status: Completed1 comment

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Comments1

  • Isaac Buchanan

    Team•

    Oct 16, 2025

    Hey @Josh Waters we need to retain flexibility on the staff side to reduce friction but i see your point.

    There is little to no information readily available on the cancellation option for staff to let them know that the member is under contract when they are processing the cancellation.

    As a quick win I will be able to get this information added directly at the top of the cancellation menu so the staff see this clearly!