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Failed payment fees

Allow staff to set a fee (if they want) that is automatically applied when a member fails their membership payment.

Status: Completed6 comments

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Comments6

  • Isaac Buchanan

    Team•

    Aug 29, 2025

    Hi Everyone,

    Exciting news, late payment fees is ready to launch! We are looking for some club that are keen to try this feature our as part of the beta tester program.

    You can read how this feature will work from this article Failed Payment Fees

    Please drop us a message via support chat or to support@gymflow.io if you would like us to enable this for you club!

    Speak soon,

  • Gaelle Tong

    •

    May 1, 2024

    Ive noticed failed payments are also not accumulated if not settled before their next direct debit. So if someone on a weekly direct debit takes 3 weeks to settle their outstanding payment, they just need to pay for that 1 payment to be able to resume their membership instead of settling the last 3 unpaid payments.

  • cary sochin

    •

    Nov 28, 2023

    for anyone who pays late it is impossible to expect staff to remember to add a late fee at check out - this should be an option for admin to be able to either add themselves or have it automatically happen with admin being able to remove if justified, etc

  • Gymflow Support

    •

    Nov 28, 2023

    FYI @cary sochin

  • Doug Schulein

    •

    Oct 16, 2023

    This is an additional revenue stream. Previous systems had it, and it brought in $300-500/month.

    • Gymflow Support

      •

      Oct 18, 2023

      Thanks for the extra context on this one. Good to know.