Failed payment fees
Allow staff to set a fee (if they want) that is automatically applied when a member fails their membership payment.
Allow staff to set a fee (if they want) that is automatically applied when a member fails their membership payment.
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Comments6
Isaac Buchanan
Aug 29, 2025
Hi Everyone,
Exciting news, late payment fees is ready to launch! We are looking for some club that are keen to try this feature our as part of the beta tester program.
You can read how this feature will work from this article Failed Payment Fees
Please drop us a message via support chat or to support@gymflow.io if you would like us to enable this for you club!
Speak soon,
Gaelle Tong
May 1, 2024
Ive noticed failed payments are also not accumulated if not settled before their next direct debit. So if someone on a weekly direct debit takes 3 weeks to settle their outstanding payment, they just need to pay for that 1 payment to be able to resume their membership instead of settling the last 3 unpaid payments.
cary sochin
Nov 28, 2023
for anyone who pays late it is impossible to expect staff to remember to add a late fee at check out - this should be an option for admin to be able to either add themselves or have it automatically happen with admin being able to remove if justified, etc
Gymflow Support
Nov 28, 2023
FYI @cary sochin
Doug Schulein
Oct 16, 2023
This is an additional revenue stream. Previous systems had it, and it brought in $300-500/month.
Gymflow Support
Oct 18, 2023
Thanks for the extra context on this one. Good to know.