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Admin Option: Allow members to cancel memberships in app

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An option that owners can switch on to allow members to manage their memberships including cancellation from the members app or customer portal.

Posted by Gymflow Support ·
Status: Completed2 comments

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Comments2

  • Gymflow Support

    •

    Jul 18, 2024

    Exciting news!

    We have finished the option to allow members to cancel in-app and with owner controls!

    We are currently rolling this out so over the next 7 days you will be sent more information on how to setup if you would like to use it!

  • Gymflow Support

    •

    Jun 28, 2024

    Excited to say we are proceeding with this but with a few additions to make it more suitable for all:

    1. Owners can toggle on/off the ability for members to cancel their own memberships from within the members app

    2. We will allow owners to set the noticed period members are required to give when cancelling e.g 1 Month, 2 Months etc.

    3. Memberships that are under contract can not be cancelled until the end of the contract date (of course)

    4. We will only allow cancellations to be scheduled for the end of a given billing period so there is no refunds required.

    We will of course make sure that when cancelling we highlight when the member will still have access until and when their last payment will be.