August 27th, 2026
🗓️ August Updates
A round-up of everything that shipped this month. A retention step in the cancellation flow, a new Configuration page, product links and more. Many of these came straight from requests in the feedback board, so keep those votes coming.
⏸️ Keep members who were about to cancel
When a member starts a self-serve cancellation, they are now offered a pause instead, built from the pause allowance you already have set. It's the same tactic the streaming services use, and it turns a potential cancellation into someone who comes back in a few weeks.
The pause option only appears on memberships that have pausing switched on, so check your self-serve membership pause settings if you'd like to start using it.
✍️ Update your waiver and have everyone re-sign it
Changed your waiver? You can now require every existing member to read and sign the new version. They're prompted the next time they open the app or portal, so there's no chasing people one by one and no need to ask us to reset it for you.
🔗 Sell a single product from a link
Products now get their own purchase page and shareable link, just like memberships and credit packs. Grab it from Settings > Products > Copy Link and drop it into an Instagram story, an email or a QR code on the shelf. Members land straight on the checkout for that one product.
⚙️ A new home for your club settings
The new Configuration page pulls your club-wide settings into one place. Some existing settings have moved here, so if something isn't where you remember it, this is the first place to look.
Two new options have landed there too:
Allow late bookings. Members can book a class after it has already started, which is exactly what you want if you run open gym as a class slot. Off by default, so nothing changes unless you turn it on.
Let members pick their start date. Members choose when their membership begins at checkout instead of it always starting today, which is ideal for anyone joining before a holiday or a new term.
📋 Different rules for different memberships
Self-serve cancellation, change and pause rules now live on the membership itself, which means each of your plans can work differently.
Let your rolling monthly plan be cancelled online with 1 month notice, while your discounted 12 month plan can't be. Set a longer pause allowance on your premium tier than your off-peak one.
It's been a busy month! We hope these make things better for you and your members. We'd love to hear what you think.
Kind regards,
The Gymflow Team