Here's a roundup of what's new in Gymflow this March — a mix of staff app improvements, smarter automations, and better member management tools.

🗓️ Add To Calendar – Staff App

Staff can now add bookings and appointments directly to their personal calendar from the staff app — keeping their schedule in sync and reducing missed sessions.

• Tap Add to Calendar from any booking or appointment in the staff app

• Adds the booking to the staffs native phone calendar

• Reduces scheduling confusion for staff managing multiple appointments

💰 Wallet Balance Adjustments by Staff

Staff can now manually add credit to a member's wallet directly from their profile — making it easy to reward members without any workarounds.

• Add credit as a reward, goodwill gesture, or referral bonus

• Reasons are required meaning you can always track who made the adjustment and why

• Manual adjustments are not recorded as a sale, keeping your revenue reporting clean and accurate

• Members can use their balance to pay for anything at your club — memberships, credit packs, products and more

⚡ New Zapier Trigger – Cancellation Submitted

We've added a new Zapier trigger that fires the moment a cancellation is requested — before it actually takes effect. This gives you a crucial window to step in and try to save the membership.

• Fires when a cancellation is scheduled, not when it happens — giving you time to act

• Automatically send a personalised save email, notify a staff member, or update your CRM

• Build win-back workflows that kick in at exactly the right moment

🎯 Lead Source & Marketing Preferences

We’ve listened to your feedback about moving lead source and marketing permissions to later in the onboarding process and added these back to the initial registration form.

• Record where the lead came from (e.g. Instagram, walk-in, referral) at the point of capture

• Capture marketing preferences and point of capture so you know how best to communicate to them.

• Better data from the start means better targeting and more effective follow-up

🔍 Multi Club Search Updates

We've made further improvements to the multi-club search experience — finding members across locations is now faster and more direct.

• Accounts from other clubs are now clickable

• You can see which clubs the account has profiles at and where they have a membership

• If you have permission to, you can quickly navigate to their profile in any club.

🔑 Improved Reset Password Experience

We've overhauled the password reset flow to be more reliable and more user-friendly — for both members and staff.

• Improved email delivery reliability — reset emails are more likely to land in the inbox, not spam

• Members can now resend the reset email themselves if they don't receive it — no need to contact support

• Cleaner, clearer experience throughout the reset process

That's it for March, but loads more coming next week! As always, if you have any questions don't hesitate to reach out.

Kind regards,
Gymflow Team