We're excited to announce that starting Friday, 22nd November, Gymflow will automatically retry failed payments! 🎉🎉

How It Works:

Gymflow will attempt to collect failed payments up to four times at intervals designed to avoid card blocking:

• +1 day after the failure

• +2 days after the last attempt

• +3 days after the last attempt

• +7 days after the last attempt

Example: If a payment fails on 1st October, retries will occur on 2nd, 4th, 7th, and 14th of October.

Please Note: Manually attempting collection during this process resets the time period until the automatic retry, delaying further attempts.

Payments Page Updates:

To support his feature we've made massive improvements to the payments page including:

• View auto and total retry information, including the next retry date.

• See reasons for payment failures.

• Promotional codes used on invoices are now visible.

• Easily view both the original invoice amount and the amount due.

• Enhanced user interface for a better experience on desktop and mobile.

Opt-Out:

If you prefer not to enable this feature for your club, please contact us at support@gymflow.io by 21st November.

We believe this update will save you and your team significant time, and we're thrilled to deliver it!

Kind regards,

Isaac
Founder